How to Send Bulk SMS?

After Login:

1. From the top menu, go to Dashboard and click on General Dashboard.
2. You’ll find the SMS panel where you can send messages to your clients.

There are 3 SMS templates that are approved from DLT.

Important Notes Before You Start

1. SMS Gateway & Sender ID:
   Apptofit’s default SMS gateway is already configured, so your messages will be sent using Apptofit’s official SMS Sender ID.
   • If you want to send messages using your own business Sender ID, you’ll need DLT registration. Once you share your DLT details, our team can configure it for you. Learn More about SMS DLT Registration.
   • Even without your own Sender ID, your fitness centre name will automatically appear in the SMS.
2. SMS Balance & Client Details:
   • Ensure you have enough SMS balance in your account.
   • Verify that all client mobile numbers and names are correctly entered so personalization (like {{name}}) works properly.
3. DLT-Approved Templates:
   There are three approved SMS templates available in the system — Offer, Wishes, and Holiday.

Steps to Send SMS in Bulk

1. Select Recipients:
   Choose who you want to send the message to by tick the checkbox(es) for Active Clients, In-active Clients, and/or Enquiries depending on who you want to message. You can select one or more groups.
2. Select Message Type:
   Choose the message type. Pick Offer, Wishes, or Holiday using the radio buttons — this may help you pick the right tone and template.
3. Enter Message Content:
   • The header and footer are system defaults.
   • Enter your custom message text in the provided box (within the allowed character limit).
4. Send Message:
   Once you’re done composing your SMS, click on the Send button.
   Wait for the confirmation popup and confirm if prompted.

Troubleshooting Tips

• If the SMS fails to send, check the following:
  • You have sufficient SMS balance.
  • All phone numbers are valid 10-digit numbers.
  • The {{name}} field has valid data for personalization.
• Also, ensure your message complies with DLT regulations and includes opt-out information if required.

NOTE: If any of your customers activated DND (Do Not Disturb) then none of the SMS is send to them