How to Communicate with Gym Members Using Telegram in Apptofit
Overview
Fast communication is a big part of running a successful gym. Members expect quick replies, timely follow-ups, and clear updates. Apptofit makes this easy by allowing you to communicate with individual gym members directly using Telegram, right from the Clients page.
Since many people today are actively available on Telegram, this feature helps you connect with members where they are already engaged—without saving phone numbers or switching between apps. With just one click, you can start a conversation and keep communication smooth, professional, and efficient.
Where Do I See This?
You can access Telegram communication from the Clients section in Apptofit.
After logging in to your Apptofit account:
- Go to Dashboard
- From the top menu, go to People → Clients.
- Each client record displays a Telegram icon next to WhatsApp Icon.
This icon is available for all clients with a valid mobile number and allows you to initiate a conversation instantly.
How It Works
When you click the Telegram icon for any client:
- Telegram opens automatically (web or app).
- The client’s mobile number is already linked.
- A pre-filled message with the client’s name appears.
- You simply click Open Chat and start messaging.
There is no need to save the client’s number, search contacts, or copy and paste details. Apptofit removes these extra steps and lets you communicate directly from where your client data already exists.
How It Is Helpful
This feature is designed to make daily gym communication faster and more effective.
- Helps you reach members quickly on a platform they actively use
- Saves time by eliminating manual contact management
- Makes follow-ups more consistent and timely
- Improves response speed to member queries
- Allows staff to communicate without breaking their workflow
For busy gym owners and front-desk staff, this means fewer delays, better engagement, and smoother daily operations.
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Practical Use Cases
Telegram communication in Apptofit can be used for many day-to-day activities, such as:
- Following up on pending payments
- Sending membership renewal reminders
- Responding to enquiries
- Confirming session timings or updates
- Quick one-to-one member communication
All of this happens with a single click—no extra tools, no manual effort.
Prerequisites
Before using Telegram communication, ensure the following:
- The client’s mobile number is correctly saved in Apptofit.
- The client’s number is registered on Telegram.
- Gym staff has access to Telegram app or web.
Once these are in place, the feature works seamlessly.
Troubleshooting Tips
If the Telegram chat does not open or work as expected:
- Ensure you are logged in to your Telegram account.
- Check your internet connection.
- Try opening the chat in Telegram Web if the app doesn’t respond.
- Refresh Apptofit or log out and log back in, then try again.
These quick checks usually resolve most issues instantly.
Why This Feature Matters
Modern gym management isn’t just about tracking members—it’s about staying connected. Telegram communication in Apptofit helps you respond faster, follow up better, and maintain professional relationships with members, all without adding extra work.
It’s a simple feature, but it makes a real difference in member engagement, collections, and overall operational efficiency.